Interactions

Here's your week at a glance — I've flagged the calls worth a second look.

Last 30 Days ▾

Total Interactions

1,247 ↑ 14.2%

Avg. Sentiment

8.4/10 ↑ 0.6

Action Items

126 ↓ 4.2%

QA Score ?

92% ↑ 5%

All Calls Email Transcripts

	Ch.	Title	Contact	Signals ?	Sentiment	QA	Actions	Duration	Date	Status

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Action Items

Last 30 Days ▾

All (18) Pending (7) In Progress (4) Done (5) Overdue (2)

	Title	Source Interaction	Category	Priority	Assigned To	Status	Due Date

Conversations

Email threads · last 30 days

All Sales Support IT Waiting on us

Ch.	Subject	Classification	Status	Msgs	Last message	Sentiment	Signals
No conversations yet — connect Gmail or Outlook in Integrations.

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Conversation

← Back to Interactions

▶

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Linda's Summary

How the mood shifted

Linda's Coaching

How you scored: Sales QA

--/100

Moments that stood out

Comments

Post

Generate Follow-up Email

Talk / Listen ?

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--

Fillers --

Questions --

Speech Rate --

Interruptions --

Live Call

LIVE

Live Transcript

00:00 Sarah M. (Agent)

Good afternoon, thank you for calling. This is Sarah, how can I help?

00:08 Robert Hayes (Prospect)

Hi Sarah, I saw your demo last week and I had some questions about pricing for the enterprise tier.

00:22 Sarah M. (Agent)

Of course! I'd be happy to go over that. Could you tell me a bit more about your team size and the volume of calls you handle?

00:38 Robert Hayes (Prospect)

We have about 150 agents across three locations. The price seems a bit steep compared to what we're paying now...

00:55 Sarah M. (Agent)

|

Linda, live

Customer seems hesitant about pricing -- try reframing the value proposition. Emphasize ROI: avg. clients see 23% improvement in close rates.

Competitor comparison data available. Robert's company currently uses BasicCall -- highlight real-time analytics advantage.

KB Answers

Verbatim answers from the knowledge base will appear here when the caller asks a question.

History 0

Compliance Checklist

Greeting Consent Needs Assessment Closing

Customer Brief

Active

Contact Robert Hayes

Customer TechVenture LLC

Phone +1 (555) 234-8901

Last Interaction Apr 8, 2026

Sentiment historical

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Stakeholders

Best approaches

Avoid

Churn signals

Upsell signals

Objections raised

Notes 0

Save note

Talk / Listen ?

58%

42%

Patience ? —

Fillers / min —

Turns / min —

Manager whisper messages appear here

Active Sessions

3 Live

SM

Sarah M. Robert Hayes, TechVenture

04:32 8.2

Monitor

JT

James T. Linda Xu, Pinnacle Corp

12:18 5.9

Monitor

RK

Rachel K. Dan Morris, Apex Ltd

01:45 7.4

Monitor

Monitoring: Sarah M. → Robert Hayes

Read-only Transcript

00:00 Sarah M.

Good afternoon, thank you for calling. This is Sarah, how can I help?

00:08 Robert Hayes

Hi Sarah, I had some questions about pricing for the enterprise tier.

00:38 Robert Hayes

The price seems a bit steep compared to what we're paying now...

AI Coaching Hints

Price hesitation detected. Sarah should pivot to ROI comparison.

Send Whisper

Send

Call Library

All Types Best Practice Training Flagged All Quality Exemplary Needs Improvement Flagged All Agents Sarah M. James T. Rachel K.

Exemplary ▶

Strong objection handling on pricing

2:34 - 3:12

Sales Inquiry - Acme Corp · Apr 10, 2026

"I understand the price may seem higher, but let me show you the ROI our clients typically see in the first quarter..."

objection-handling pricing

Exemplary ▶

Perfect needs discovery sequence

0:45 - 2:10

Initial Outreach - Globex Inc · Apr 8, 2026

"Before I dive into features, could you walk me through your current workflow and where the biggest pain points are?"

discovery best-practice

Needs Improvement ▶

Missed upsell opportunity

8:20 - 9:15

Support Call - Lisa Park · Apr 7, 2026

"Sure, I can help with that billing change. Is there anything else?" -- Customer had mentioned expanding team but agent didn't follow up.

upsell training

Flagged ▶

Compliance gap - missing consent

0:00 - 0:30

Cancellation Save - Mike Ross · Apr 5, 2026

Agent jumped straight to retention offer without confirming recording consent per compliance guidelines.

compliance consent

Exemplary ▶

Excellent rapport in first 30 seconds

0:00 - 0:32

Onboarding - Tom Bradley · Apr 12, 2026

"Welcome aboard, Tom! I've pulled up your account and I can see you're already set up with three team members. Let's make sure everyone's configured perfectly."

rapport onboarding

Needs Improvement ▶

Excessive filler words during pitch

4:10 - 5:45

Demo Call - Wayne Enterprises · Apr 3, 2026

"So, um, basically what we do is, like, we take your calls and, you know, analyze them with our AI engine which is, um, really powerful..."

fillers presentation

Search

Search across all transcripts, calls, and channels

3 results for "enterprise pricing"

Sales Inquiry - Enterprise Plan Apr 10, 2026 8.9

...I'm calling to inquire about your enterprise pricing. We have a team of about 200 agents and we're looking for a solution that can handle high volume...

Follow-up Demo - TechVenture LLC Apr 8, 2026 6.5

...I had some questions about enterprise pricing for the higher tier. The per-seat cost seems a bit steep compared to what we're paying now with our current provider...

Proposal Email - Globex Inc Apr 5, 2026 7.8

...Attached is our enterprise pricing sheet with the volume discounts we discussed. For 300+ seats, we can offer an additional 15% discount on the annual plan...

Contacts

+ Add Contact

Name	Company	Phone	Email	Interactions	Last Seen	Sentiment

← Back to Contacts

David Chen — Acme Corp

Contact Info

Phone +1 (555) 123-4567

Email d.chen@acme.com

Company Acme Corp

Total Interactions 12

Churn Risk ?

Low Risk

Based on sentiment trends and engagement frequency.

Sentiment Over Time

Interaction History

Sales Inquiry - Enterprise Plan Apr 10, 2026 · 14:22 · 8.9

Follow-up: Enterprise Proposal Apr 9, 2026 · 3 emails · 8.1

Initial Discovery Call Apr 3, 2026 · 22:10 · 7.5

Transcript: Product Questions Mar 28, 2026 · 8 turns · 6.8

Analytics

Last 30 Days ▾

AI Health

Quality scores, transcription accuracy, feedback velocity, and pending vocabulary review for your tenant.

Pending vocabulary candidates

Company Health Score

82 /100

Call Volume & Sentiment Trends

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Call Volume Avg Sentiment

Top Topics

Pricing

142

Integrations

114

Onboarding

92

API / Webhooks

75

Security / Compliance

64

Billing

50

Competitive Mentions

Competitor	Mentions	Handled Well

Product Feedback Themes

+ Real-time transcription accuracy praised 47 mentions

+ AI coaching suggestions found helpful 38 mentions

- Mobile app missing key features 22 mentions

- Webhook setup too complex 15 mentions

+ Dashboard UX improvement well-received 31 mentions

Agent Leaderboard

#	Agent	Calls	Avg Sentiment	QA Score
1	Sarah M.	148	8.9	96%
2	Rachel K.	132	8.4	93%
3	James T.	119	7.1	87%
4	Emily R.	104	8.0	91%
5	Carlos V.	98	7.8	89%

Scorecards

+ New Template

Templates

Sales QA 5 criteria · Used 312 times

Support Resolution 6 criteria · Used 248 times

Compliance Audit 8 criteria · Used 87 times

Onboarding QA 4 criteria · Used 156 times

Sales QA Template

Greeting & Rapport Weight: 20%

Needs Discovery Weight: 25%

Product Knowledge Weight: 20%

Objection Handling Weight: 20%

Close & Next Steps Weight: 15%

Sample Scored Interaction

Sales Inquiry - Acme Corp 85/100

Greeting & Rapport (20%)

95

Needs Discovery (25%)

82

Product Knowledge (20%)

90

Objection Handling (20%)

78

Close & Next Steps (15%)

80

Agent Performance

Last 30 Days ▾

Agent	Interactions	Avg Sentiment	QA Score	Talk/Listen	Resolution Rate	Coaching Trend

Knowledge Base

+ New Article Upload Document

Enterprise Pricing Guide 2026 PDF · Uploaded Apr 10, 2026 · 24 pages

Indexed

Product FAQ - Common Objections Article · Created Mar 15, 2026 · Internal

Indexed

Sales Playbook - Confluence Confluence · Synced Apr 12, 2026 · 18 pages

Synced

Competitive Battlecards OneDrive · Synced Apr 11, 2026 · 12 pages

Synced

Technical Architecture Overview Google Drive · Synced Apr 9, 2026 · 8 pages

Syncing…

Compliance & Security Whitepaper PDF · Uploaded Mar 22, 2026 · 16 pages

Indexed

LINDA Insights

What LINDA has learned about your tenant, and the changes it wants to make.

Onboarding

0/5 sections

Start / resume interview

Pending suggestions

Run agent now

The Infer-From-Sources agent proposes updates from what it sees in recent calls. Nothing is applied until you approve it.

Learned playbook

—

Onboarding Interview

Answer a few questions so LINDA knows how your business works. You can pause and come back anytime.

Send

Integrations

Twilio

Connect your own Twilio account so calls, recordings, and spend controls belong to you.

Account SID Auth token

Save credentials

Email

Gmail Connected

Outlook Connect

Notifications

Slack webhook Connect

Email digest Connect

CRM

Salesforce Connected

HubSpot Connect

Pipedrive Connect

Preferences

Workspace-level configuration. Changes save automatically when you toggle them.

LINDA feature flags

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Feature flags that change how LINDA operates for this workspace. Each toggle saves the moment you flip it.

Transcription engine Deepgram Whisper (self-hosted)

Automation level Approval required Fully automated Shadow mode (log only)

Default language

Keyterm boost list (comma-separated)

Question keyterms (comma-separated)

Billing & subscription

—

Your subscription tier controls seat limits and feature flags. Changes sync automatically from Stripe.

Subscription tier Apply tier

Stripe customer ID Link

Automation Level

Control how AI processes and acts on call data.

Manual AI analyzes but takes no actions Approval Required AI suggests actions, requires human approval Fully Automated AI executes actions automatically (emails, CRM updates)

PII Redaction

Automatically redact sensitive information from transcripts.

Enable PII Redaction

Social Security Numbers Credit Card Numbers Phone Numbers Email Addresses Physical Addresses Names

Transcription Engine

Select the speech-to-text engine for processing calls.

Deepgram Nova-3 faster-whisper large-v3 (self-hosted)

API Keys

Manage your API keys for programmatic access.

Name	Key	Created	Last Used
Production	cs_live_****...7f3a	Mar 1, 2026	Apr 15, 2026	Revoke
Staging	cs_test_****...9b2c	Feb 15, 2026	Apr 14, 2026	Revoke

+ Generate New Key

Webhook Endpoints

Configure webhook endpoints for real-time event notifications.

URL	Events	Status
https://api.acme.com/webhooks/linda	call.completed, transcript.ready	Active	Edit
https://hooks.slack.com/services/T0...	sentiment.alert	Active	Edit

+ Add Endpoint