Terms of Service

Last updated: June 30, 2026

These Terms of Service ("Terms") govern your access to and use of LINDA's call- and email-intelligence service (the "Service"), provided by LINDA ("LINDA," "we," "us," or "our") at lindaai.net. By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

1. The Service

LINDA analyzes your customer interactions — recorded calls, uploaded transcripts, and, with your authorization, connected email mailboxes — and produces summaries, sentiment, action items, coaching insights, and suggested follow-ups. The features available to you may depend on your subscription plan.

2. Accounts & eligibility

• You must provide accurate account information and keep it current.
• You are responsible for safeguarding your credentials and for all activity under your account.
• The Service is intended for business use by users aged 16 or over.

3. Connected accounts

When you connect a third-party account (such as Gmail or Microsoft Outlook), you authorize LINDA to access data from that account as described in our Privacy Policy. You represent that you have the right to connect that account and to allow LINDA to process the data it contains. You may disconnect a connected account at any time, which revokes our access and purges the data we ingested from it, as described in the Privacy Policy.

4. Acceptable use

You agree not to:

• use the Service in violation of any law or third-party rights, including privacy and wiretapping/call-recording laws applicable to your conversations;
• connect accounts or upload content you are not authorized to process;
• attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service;
• resell or misrepresent the Service.

You are responsible for obtaining any consents required to record, upload, or analyze your conversations.

5. Your content

You retain all rights to the content and data you provide or connect ("Customer Content"). You grant LINDA a limited license to host, process, and analyze Customer Content solely to provide and improve the Service, consistent with our Privacy Policy. We do not sell Customer Content, and we do not use Google user data to train generalized or non-personalized AI/ML models.

6. AI-generated output

The Service uses AI to generate summaries, insights, and suggestions. AI output may be inaccurate or incomplete and is provided for your assistance only. You are responsible for reviewing output before relying on or acting on it, including before sending any follow-up message.

7. Fees

Paid plans are billed according to the pricing presented to you at sign-up or in your order. Unless stated otherwise, fees are non-refundable except as required by law.

8. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you breach these Terms or to protect the Service. On termination, we delete account data as described in the Privacy Policy.

9. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law, LINDA will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or data, arising out of or related to your use of the Service. Our aggregate liability is limited to the amounts you paid us for the Service in the twelve months preceding the claim.

11. Changes to these Terms

We may update these Terms from time to time. We will revise the "Last updated" date above and, for material changes, provide additional notice. Continued use of the Service after changes take effect constitutes acceptance.

12. Contact us

Questions about these Terms? Contact support@lindaai.net.